Quo (formerly OpenPhone) review (2026): pricing, features and who it's for

The rebrand, and why old reviews say OpenPhone

In September 2025 OpenPhone became Quo. The old domain 301-redirects to quo.com, which is the vendor confirming it on its own site rather than a rumour going around. Support lives at support.quo.com now.

This matters for two practical reasons. Older comparison articles and forum threads still use the OpenPhone name, so you are reading about the same product under two labels. And owner complaints posted since the change mostly say Quo, which makes the recent ones easy to miss if you only search the old name.

Nothing about the plans changed with the name. The three tiers, the per-user model and the included number per person all carry over.

What four people cost, and what a second number adds

Do the math at your crew size, because per-user pricing grows with your office, not your revenue. Say it is you, whoever answers the phones, and two techs. Four users on Starter is $60 a month billed annually, or $720 a year. Paying month to month instead is $76 a month, so the annual commitment saves you about $192 over a year.

Move those four to Business at $23 and you are at $92 a month. Scale at $35 puts you at $140. So the gap between the bottom and the top plan is $80 a month for a four person shop, which is real money for what is mostly a support and admin upgrade.

Extra phone numbers are $5 per user a month. So a second line for your commercial work, on a four person account, is another $20 a month, not another $5. Read that row twice before you plan a second brand or a second trade under the same account.

There is a 7-day free trial on any plan and you can cancel during it. A week is enough to test call quality and the app on your phone. It is not enough to test a busy season.

Three things the $15 plan leaves out

Starter gives every person a work number and unlimited US and Canada calling and texting. Shared numbers work, for up to 10 paid users, and everyone on a shared number rings at once.

That is where it stops. Phone menus, the greeting that says press 1 for service and 2 for billing, start on Business at $23. So does ring order, which rings your team in batches instead of everyone at the same time. If you have four people and every call blasts all four phones, you will want that.

Automatic call recording is also Business and up. On Starter you can record, but only by hitting the button once the call has started. If you want every call recorded for training or for arguments about what was quoted, budget for $23 a user.

The last gap is bigger than it looks for a shop that buys ads. Quo's analytics show teammate activity, missed calls, voicemails, call outcomes and time-of-day patterns, and they start on Business too. Nothing anywhere maps a call back to a specific ad, listing or campaign. You can see which of your numbers rang. You cannot see that it rang because of your Google ad. If you spend real money on lead generation, that job goes to a call tracking tool with its own bill.

Support is the complaint that keeps coming up

Support is tiered, and the tier does the talking. Starter gets email tickets. Business adds live chat. Inbound phone support, Monday to Friday, 8 AM to 5 PM Pacific, only comes with Scale at $35 a user, which also includes dedicated onboarding.

Owner reports about slow, automated support show up repeatedly, and one of the worst involves getting a number out.

That is the thing to weigh. Your business number is not a feature, it is on your truck and your yard signs. If moving it out becomes a month-long ticket, the $15 you saved stops mattering. Before you port your main number in, we would test the company with a spare number first and see how a support request goes.

Texting comes with fees and rules attached

Texting is included on every plan, without a message cap on US and Canadian numbers. That alone beats several business phone systems that meter your texts.

The fees are documented and small, but they exist. There is a one-time $19.50 registration fee for The Campaign Registry review, plus roughly $1.50 to $3 a month for carrier standing. This is the US carrier registration process, and every provider has some version of it.

The rules behind it have teeth. Quo applies carrier messaging policy to what you send, and it enforces it.

For an HVAC or plumbing shop this is unlikely to bite. Appointment confirmations and on-my-way texts are what the system is built for. Know that the policy is enforced, keep your texting to your own customers, and do not run marketing blasts off a business line without checking the rules first.

Who it fits, and who needs a real phone system

Buy it if you are one to five people and your work calls are currently ringing your personal cell. That is the problem it solves cleanly and cheaply, and owners describe it in exactly those terms.

Start on Starter if you are two or three people who all answer everything. Move to Business at $23 the moment you want a greeting, a ring order, or every call recorded. Skip Scale unless being able to phone support is worth $12 a user a month to you, which for some owners it will be.

Pick something else in three cases. If you run ads and need to know which one made the phone ring, no plan here will tell you and you will end up paying for call tracking separately. If you want desk phones, queues and a 24/7 support line, look at a full phone system like RingCentral instead. And if your dispatch software already includes phones, check what you are paying for twice before adding another per-user bill.

What owners actually say