RingCentral review
A cloud business phone system that gives your shop a real business number with call routing, voicemail, an auto-attendant, texting, and mobile and desktop apps so office and field staff answer customers on one line.
What it costsas of August 2026
- Core
- $20/user/moAnnual billing; $30 month to month
- Advanced
- $25/user/moAnnual billing; $35 month to month
- Ultra
- $35/user/moAnnual billing; $45 month to month
Prices are per user, so cost scales with how many people need a line. These are list prices; RingCentral often runs new-customer promos below list.
What RingCentral does
Pricing & terms
Starts atThe real monthly cost to get in the door, before add-ons.
$20 per user a month on annual billing, or $30 if you pay month to month
How pricing worksFlat tiers, per user, or per job. This decides how fast the bill grows as you add people.
Per user per month, so every person who needs a line adds to the bill
Free trial or planCan you try it with your own jobs before paying?
14-day free trial for new accounts, but texting is not enabled during it
ContractMonth-to-month vs a year-plus commitment you can't easily leave.
Month to month, or a 12-month annual term to get the lower per-user price
Fit & support
Ease of useHow hard it is to get a non-technical crew actually using it.
A real phone system to set up; a free onboarding call walks you through it
SupportWhat owners say about reaching a human when something breaks.
24/7 phone and case support, plus a deep help center and user community
What it does
Business numberKeeps work calls off your personal cell.
Local and toll-free numbers; the Core plan includes 100 toll-free minutes
Call routing & auto-attendantSends the call to whoever is free instead of ringing out.
Auto attendant and call queues on every plan; multi level menus cost more
Business textingCustomers text a trade number more often than they call it.
Included but capped: 25 texts per user a month on Core, 100 on Advanced
Call recordingSettle what was promised on the phone, and coach whoever answers.
Core records on demand only; recording every call needs Advanced or Ultra
Call trackingShows which ad or listing actually made the phone ring.
No ad tracking built in; it plugs into CallRail, which is a separate bill
Alternatives to RingCentral
Other tools that do the same job for a trade business. Prices are what each vendor publishes, dated when we checked.
Podium
Quo (formerly OpenPhone)
WorkizHow we research this
Pricing comes from RingCentral's own pricing pages and is dated at the time we checked it. Features are taken from the vendor's documentation, not from a sales call. We are independent and rank on fit, never on what a tool pays us. See how we review.