Workiz vs ServiceTitan (2026): which fits your shop?

What each one costs

Neither tool prints a price anymore. Workiz gates its Standard, Pro, and Ultimate plans behind a Request pricing button, with Standard and Pro including five users and a 7-day trial (as of August 2026, workiz.com/pricing-plans). Treat the amounts as reported: Standard lands near $200 to $230 a month and Pro near $270, extra seats about $55 to $65, and the integrated phone system comes with the plan while AI answering and card readers are sold separately. There is no implementation fee; you set it up yourself.

ServiceTitan quotes per technician and routes its Starter, Essentials, and The Works tiers to the same demo button (servicetitan.com/pricing). Owners who pay it report $235 to $350 a tech depending on tier, with heavier add-ons such as Phones Pro (reported ~$500/mo) on top of that, plus a reported $15,000 to $30,000 implementation and a 12-month contract. We break the ServiceTitan side down further on our ServiceTitan pricing page. The headline is the gap: Workiz is a few hundred dollars a month flat, ServiceTitan is a few hundred a month per tech with a five-figure start.

Where Workiz fits

Workiz is built for shops that run on the phone. Its plans carry an integrated phone system, so inbound calls, recordings, and the lead source that drove each call live next to the job instead of in a separate app. For a locksmith, garage-door, appliance-repair, or dispatch-heavy HVAC business, that is the whole point, which is why call-driven trades keep landing on it.

The honest caveats come from the same owners. The price that used to undercut everyone is now quote-gated, and operators call it steep for an SMB tool; one locksmith weighing it said flatly that Workiz is so expensive. The app also draws real gripes: a locksmith running it for dispatch said the layout buries what he needs. And the integrations are thinner than the enterprise tools, so a shop tied to specific accounting can hit walls. If the built-in phone is the feature you came for, Workiz earns its keep; if you would leave the phone off, most of its edge disappears and a flat tool like the ones in our Workiz alternatives makes more sense.

Where ServiceTitan fits

ServiceTitan is the enterprise platform, and its fans are blunt about who it rewards. One operator who ran it at more than one company put it in size terms: the bigger the company, the more benefits you get from it. The depth is real, covering reporting, price-book, financing and membership intake, dispatch, and the warehouse and inventory control that a 20-truck office leans on daily.

That depth is also the trap for a small shop. A manager who migrated his team onto ServiceTitan said it is too big, that new hires only scratch the surface, and that he could get the same day-to-day from a much cheaper tool. The complaints pile up from there: support that owners describe as slow. None of that matters much at 20 trucks with an admin who knows the system; all of it matters at three. For the shorter list of leaner options, see our ServiceTitan alternatives.

The first-year math both bury

Run the numbers on a three-tech call shop. Workiz Standard includes five seats at a reported $200 to $230 a month, so all three techs fit with the phone system inside the plan and no implementation fee: call it roughly $2,400 to $2,800 for the year, plus AI answering (reported near $200 a month) only if you want it. Put that same shop on ServiceTitan and you pay per tech: three seats at a reported $300 each is about $900 a month, and before month one you are quoted a $15,000 to $30,000 implementation and locked to a year. First-year cost lands near $25,000 to $40,000 against Workiz's few thousand. One electrician's warning fits here: the total implementation cost of a new system runs much higher than you expect.

Now flip it to a 20-tech operation. ServiceTitan at a reported $300 a tech is about $6,000 a month, roughly $72,000 a year before implementation, which matches what larger shops report paying. Workiz at 20 seats (five included, 15 extra near $60) runs closer to $1,100 to $1,200 a month, about $14,000 a year. Workiz is a quarter of the cost, but a 20-truck office-run shop is buying ServiceTitan's reporting and financing depth, not its seat count, and that is what Workiz cannot match. Cheaper is not the same as enough at that size.

Who should pick which

Pick Workiz if inbound calls drive your revenue and you want tracking, recording, and lead attribution in one flat-priced tool: locksmiths, garage-door, appliance repair, and dispatch-heavy HVAC. Go in knowing the price is now quote-gated, the UI draws complaints, and the integrations are limited, so confirm your accounting connects before you sign. A Canadian door-company owner learned that the hard way when Workiz did not work with Sage and required manual entry.

Pick ServiceTitan if you run a large, office-driven shop that lives on reporting, financing intake, membership billing, and dispatch, and you have someone to own the system: 20-plus techs is where the math starts to work. Just respect the exit, because owners report painful ones; one three-year customer said his contract is about to run out and he cannot wait to be done. Our rule is scale and workflow: a call-driven SMB should not carry a ServiceTitan contract and a five-figure onboarding, and a 20-truck operation should not try to run its reporting on Workiz. If neither fits, a flat mid-tier tool is the third door (start with Workiz vs Housecall Pro).

What owners actually say