Birdeye review

A reputation and local-marketing platform that automatically asks finished customers for Google reviews, pulls reviews from 200-plus sites into one dashboard so you can reply in one place, and keeps your business listings, texts, and social posts consistent so more local homeowners find you.

What it costsas of August 2026

Quote only: No public priceReported per-location ladder of about $299, $349 and $449/mo billed annually

Reported extras on top include onboarding of roughly $500 to $1,500 per location, add-on modules such as surveys, referrals and mass texting at roughly $50 to $150/mo each, per-message SMS fees, and a renewal uplift Birdeye is reported to call an Innovation Fee. Deals are reported to be 12-month auto-renewing contracts with a 90-day written cancellation window.

Read our full Birdeye review

What Birdeye does

Pricing & terms

Starts atThe real monthly cost to get in the door, before add-ons.

Quote only. Reported entry is about $299/mo per location billed annually

How pricing worksFlat tiers, per user, or per job. This decides how fast the bill grows as you add people.

Reported as per location, plus add-on modules and per-text fees on top

Free trial or planCan you try it with your own jobs before paying?

30-day free trial of the Reviews tool, no card; the full platform is quote only

ContractMonth-to-month vs a year-plus commitment you can't easily leave.

Reported as a 12-month auto-renewing deal, 90 days written notice to cancel

Fit & support

Ease of useHow hard it is to get a non-technical crew actually using it.

A lot of modules to learn, and setup runs through Birdeye's team, not self-serve

SupportWhat owners say about reaching a human when something breaks.

Phone line and a help center where you open a case; hours are not published

What it does

Automatic review requestsAsks the happy customer for a Google review while the job is fresh.

Texts and emails the customer for a review, and picks the timing for you

Review monitoringTells you when a review lands so a bad one does not sit for a week.

Watches 200-plus review sites and alerts you by email and text when one lands

Reply from one placeAnswer Google and Facebook reviews without logging into each.

Reply from one dashboard, with AI drafts you can auto-post or approve first

Show reviews on your sitePuts the proof in front of someone deciding whether to call you.

Paste one line of code to show a live review feed or a rating badge on your site

Syncs with job softwareFires the review request off a completed job automatically.

Jobber, Housecall Pro and ServiceTitan links fire the ask off a finished job

Alternatives to Birdeye

Other tools that do the same job for a trade business. Prices are what each vendor publishes, dated when we checked.

Housecall Pro

Field-service management for home-service trades, strong on dispatching, service agreements, and customer marketing.$59/mo (Basic, billed annually)

NiceJob

A review-generation tool that automatically texts and emails your customers for a Google review after the job is done, then chases referrals, repeat bookings, and puts your best reviews on your website.$75/mo for Reviews and $125/mo for Pro, both printed on the pricing page

Podium

A texting-first customer platform that helps you ask for and collect Google reviews, text back leads and customers from one inbox, and handle calls and payments so you win more repeat and referral work.Quote only. Reported entry is Core at about $399/mo for 1 to 2 locations

ServiceTitan

The enterprise all-in-one platform for larger, scaling home-service companies.Quote only, no public price. Owners report about $235 to $350 per tech per month.

ChatGPT

The AI chat assistant with the best hands-free story for a truck: you can talk to it on a CarPlay screen, and it will write a quote or read a photo of a nameplate. It reads the words in a manual but not the diagrams, which is the catch for equipment paperwork.Free to start. The usual paid plan for one person is $20 a month

Claude

The AI chat assistant that handles paperwork best: it reads a manual or a contract up to 100 pages with the diagrams included, and turns rough notes into a quote or a follow-up. Talking to it hands-free still carries a beta label, and the vendor will not say how much the free plan gives you.Free to start. $20 a month for one person, or $17 if you pay for a year

Constant Contact

An email marketing tool that lets a trade owner build a customer list and send branded promotions, seasonal reminders, and follow-up campaigns from ready-made templates without any design work.$12/mo for Lite at 500 contacts; Standard $35 and Premium $80 at that size

Google Gemini

The AI chat assistant already sitting in the Google account most shops run on: it drafts inside Gmail on paid plans, reads photos and spec sheets, and takes hands-free questions with the phone locked. Its free plan is the least restricted of the three.Free to start. $19.99 a month for one person, or $4.99 for a lighter plan

How we research this

Pricing comes from Birdeye's own pricing pages and is dated at the time we checked it. Features are taken from the vendor's documentation, not from a sales call. We are independent and rank on fit, never on what a tool pays us. See how we review.