Quo (formerly OpenPhone) review

A business phone app that gives a trade shop a dedicated work number for calls and texts on each team member's phone, with a shared inbox so anyone can pick up customer messages.

What it costsas of August 2026

Starter: $15/user/moBilled annually; $19 billed monthly
Business: $23/user/moBilled annually; $33 billed monthly
Scale: $35/user/moBilled annually; $47 billed monthly

Extra phone numbers are $5/user/mo. Prices exclude telecom taxes, regulatory fees, and a one-time carrier registration fee for texting.

Read our full Quo (formerly OpenPhone) review

What Quo (formerly OpenPhone) does

Pricing & terms

Starts atThe real monthly cost to get in the door, before add-ons.

$15 per user a month billed annually, or $19 if you pay month to month

How pricing worksFlat tiers, per user, or per job. This decides how fast the bill grows as you add people.

Per user per month; extra phone numbers are $5 each per user a month

Free trial or planCan you try it with your own jobs before paying?

7-day free trial on any plan, and you can cancel during it

ContractMonth-to-month vs a year-plus commitment you can't easily leave.

Month to month, or pay a year up front for the lower per-user price

Fit & support

Ease of useHow hard it is to get a non-technical crew actually using it.

Set up from the app in minutes; the Scale plan adds guided onboarding

SupportWhat owners say about reaching a human when something breaks.

Email tickets on Starter, live chat on Business, phone help only on Scale

What it does

Business numberKeeps work calls off your personal cell.

One work number per person included, so calls stay off your personal cell

Call routing & auto-attendantSends the call to whoever is free instead of ringing out.

Shared numbers ring everyone; a phone menu and ring order need Business

Business textingCustomers text a trade number more often than they call it.

Unlimited US and Canada texting after a small carrier registration fee

Call recordingSettle what was promised on the phone, and coach whoever answers.

Starter records only when you hit the button; automatic needs Business

Call trackingShows which ad or listing actually made the phone ring.

No ad source tracking; Business shows call volume per number instead

Alternatives to Quo (formerly OpenPhone)

Other tools that do the same job for a trade business. Prices are what each vendor publishes, dated when we checked.

Podium

A texting-first customer platform that helps you ask for and collect Google reviews, text back leads and customers from one inbox, and handle calls and payments so you win more repeat and referral work.Quote only. Reported entry is Core at about $399/mo for 1 to 2 locations

RingCentral

A cloud business phone system that gives your shop a real business number with call routing, voicemail, an auto-attendant, texting, and mobile and desktop apps so office and field staff answer customers on one line.$20 per user a month on annual billing, or $30 if you pay month to month

ServiceTitan

The enterprise all-in-one platform for larger, scaling home-service companies.Quote only, no public price. Owners report about $235 to $350 per tech per month.

Workiz

Field-service software with built-in phones, call tracking, and lead attribution. Popular with locksmith, garage-door, and appliance shops.Paid tiers about $198 to $270/mo; the old free Lite plan is gone

How we research this

Pricing comes from Quo (formerly OpenPhone)'s own pricing pages and is dated at the time we checked it. Features are taken from the vendor's documentation, not from a sales call. We are independent and rank on fit, never on what a tool pays us. See how we review.