Pipedrive review

A simple sales-pipeline CRM that lets a trade owner track every quote and lead through visible stages so nothing slips between the estimate and the booked job.

What it costsas of August 2026

Lite: $14/user/moBilled annually; $24 billed monthly
Growth: $39/user/moBilled annually; $49 billed monthly
Premium: $49/user/moBilled annually; $79 billed monthly
Ultimate: $79/user/moBilled annually; $99 billed monthly

Priced per seat, so every user you add costs the same again. There is no free plan, only a 14-day free trial with no credit card.

Read our full Pipedrive review

What Pipedrive does

Pricing & terms

Starts atThe real monthly cost to get in the door, before add-ons.

$14/user/mo on Lite paid yearly, or $24 paid month to month

How pricing worksFlat tiers, per user, or per job. This decides how fast the bill grows as you add people.

Per user, per month, so every seat you add costs the same again

Free trial or planCan you try it with your own jobs before paying?

14-day free trial, no credit card. There is no free plan after it

ContractMonth-to-month vs a year-plus commitment you can't easily leave.

Month to month, or pay for the year up front and pay less

Fit & support

Ease of useHow hard it is to get a non-technical crew actually using it.

Simple drag-and-drop board, light setup; automations take more work

SupportWhat owners say about reaching a human when something breaks.

24/7 chat and email on every plan; phone only on Premium and Ultimate

What it does

Customer & job historyEvery customer, property and past job in one place when the phone rings.

Unlimited people and companies with notes, files and full job history

Lead pipelineSee which quotes are still open so none go cold.

Its whole point: drag quotes stage to stage, idle ones flagged as rotting

Follow-up remindersNudges you to chase the estimate you sent last week.

Prompts a next step on every deal, with email and phone reminders

Email & texting built inReach the customer from the record instead of digging through your phone.

Inbox sync and templates only from Growth up; texting needs an add-on

Usable free tierWhether a small shop can genuinely run on the free plan.

No free plan at all, only the 14-day trial

Alternatives to Pipedrive

Other tools that do the same job for a trade business. Prices are what each vendor publishes, dated when we checked.

FieldPulse

A growing mid-tier field-service platform pitched as a step up from starter apps without enterprise cost.About $99/mo for 1-3 users, up to ~$399/mo at 10+ users

Housecall Pro

Field-service management for home-service trades, strong on dispatching, service agreements, and customer marketing.$59/mo (Basic, billed annually)

HubSpot

A CRM with a free tier that lets a trade owner keep every lead, call, and email in one place, then add paid marketing and sales tools like email campaigns and forms as the business grows.Free CRM at $0 for 2 users; paid Starter is about $20/seat/mo

Jobber

Simple, well-liked field-service software for solo operators and small crews.$29/mo (Core, 1 user, billed annually)

Kickserv

Budget-friendly field-service software aimed at small shops, priced for a crew of five rather than per user.Start $60/mo for 5 users (about $48/mo billed annually)

Method:CRM

A QuickBooks-native CRM that trades use for customer management alongside a scheduling tool.CRM Quick Start $35/user/mo ($27 annual); Pro $59 ($45); Enterprise $97 ($73)

ServiceTitan

The enterprise all-in-one platform for larger, scaling home-service companies.Quote only, no public price. Owners report about $235 to $350 per tech per month.

Zoho CRM

A flexible, low-cost CRM that lets a trade owner track leads, quotes, and customer follow-ups in one place, automate reminders, and grow into more features without switching tools.Free for 3 users, then $14/user/mo Standard billed annually, about $20 monthly

How we research this

Pricing comes from Pipedrive's own pricing pages and is dated at the time we checked it. Features are taken from the vendor's documentation, not from a sales call. We are independent and rank on fit, never on what a tool pays us. See how we review.