Field service managementSchedulingDispatch & routingInvoicing & billingEstimating & quotingPaymentsGPS & fleet tracking
Service Fusion review
by Service Fusion (Xplor)
Flat-rate, unlimited-user field-service software for shops with many office and field users.
What it costsas of August 2026
- Starter
- about $208/moBilled annually
- Pro
- about $533/moBilled annually
Every plan carries unlimited users, so the flat price does not grow as you add office or field staff. Annual billing is common and there is no free trial, only a live demo and onboarding.
What Service Fusion does
Pricing & terms
Starts atThe real monthly cost to get in the door, before add-ons.
About $208/mo (Starter, billed annually) up to $533 (Pro)
How pricing worksFlat tiers, per user, or per job. This decides how fast the bill grows as you add people.
Flat monthly with unlimited users on every plan
ContractMonth-to-month vs a year-plus commitment you can't easily leave.
Annual billing common; no free trial, demo only
Free trial or planCan you try it with your own jobs before paying?
No free trial; you get a live demo and onboarding instead
Fit & support
Best crew sizeThe shop size this tool is really built for.
Any size; shines for shops with lots of office and field staff
Ease of useHow hard it is to get a non-technical crew actually using it.
Deeper and older feeling than simple tools; guided onboarding helps
SupportWhat owners say about reaching a human when something breaks.
Phone, chat, and knowledge center plus guided onboarding
Out in the field
Tech mobile appWhether your crew can actually run their day from a phone without fighting it.
Service Fusion GO app for iOS and Android in the field
Scheduling & dispatchDrag-and-drop the day, see who's free, send the right tech to the right job.
Drag-and-drop dispatch board on every plan
GPS / fleet trackingSee where trucks are and prove arrival times to customers.
GPS Fleet Tracking is a paid add-on, not included
Works with no signalBasements and rural jobs: does the app keep working when the phone drops signal?
App keeps working with no signal and syncs when it is back
Getting paid
InvoicingSend a clean invoice from the driveway before you pull away.
Create and send invoices from the field on any plan
Take card & bank paymentsCard-on-file and ACH so you get paid on the spot, plus the processing rate.
Cards and ACH; rates as low as 2.90% + 30c per card
Estimates / good-better-bestGive options on site so customers pick up instead of shopping around.
Send up to five estimate options for good-better-best
QuickBooks syncSo you (or your bookkeeper) aren't retyping every invoice at tax time.
Two-way sync with QuickBooks Online or Desktop, all plans
Winning & keeping customers
Reminders & two-way textAutomatic appointment texts and 'on my way' cut no-shows and phone tag.
Auto text reminders and two-way messaging with customers
Online bookingLet customers book themselves from your site or Google instead of calling.
Customers request jobs via web portal, not open self-booking
Review requestsAuto-ask happy customers for a Google review, the cheapest marketing there is.
Automated Google review asks via reputation management add-on
Service / maintenance plansRecurring memberships that turn one-time jobs into steady monthly revenue.
Recurring jobs and service agreements, but the module is clunky
Marketing toolsEmail/postcard campaigns and lead tracking to fill a slow week.
Built-in Customer Email Broadcast for promos; basic, no postcards
How Service Fusion compares
Alternatives to Service Fusion
Other tools that do the same job for a trade business. Prices are what each vendor publishes, dated when we checked.
Service Autopilot
Synchroteam
FieldEdge
FieldPulse
GorillaDesk
Housecall Pro
WorkizHow we research this
Pricing comes from Service Fusion (Xplor)'s own pricing pages and is dated at the time we checked it. Features are taken from the vendor's documentation, not from a sales call. We are independent and rank on fit, never on what a tool pays us. See how we review.