ServiceM8 review
Low-cost, iOS-first field-service app aimed at sole traders and very small crews.
What it costsas of August 2026
- Free
- $0/moUp to 30 jobs a month
- Starter
- about $29/mo50 jobs a month
- Growing
- about $79/mo150 jobs a month
- Premium
- about $149/mo500 jobs a month
- Premium Plus
- about $349/mo1500+ jobs a month
Tiers are set by jobs per month rather than per user, and paid plans include unlimited users. Month to month with no lock-in, plus a 14-day free trial with no card.
What ServiceM8 does
Pricing & terms
Starts atThe real monthly cost to get in the door, before add-ons.
From ~$29/mo (Starter, 50 jobs/mo); free plan up to 30 jobs
How pricing worksFlat tiers, per user, or per job. This decides how fast the bill grows as you add people.
Per-job-volume tiers, not per user; unlimited users on paid plans
ContractMonth-to-month vs a year-plus commitment you can't easily leave.
Month to month, no lock-in; upgrade or downgrade anytime
Free trial or planCan you try it with your own jobs before paying?
14-day free trial, no card needed, plus a free plan up to 30 jobs
Fit & support
Best crew sizeThe shop size this tool is really built for.
Built for sole traders and very small crews
Ease of useHow hard it is to get a non-technical crew actually using it.
Simple for small teams, but the full app needs Apple devices
SupportWhat owners say about reaching a human when something breaks.
24/7 email and chat on paid plans, plus a help center; phone listed
Out in the field
Tech mobile appWhether your crew can actually run their day from a phone without fighting it.
Full tech app is iPhone and iPad only; no full Android app
Scheduling & dispatchDrag-and-drop the day, see who's free, send the right tech to the right job.
Drag-and-drop calendar, dispatch map, and instant dispatch on all plans
GPS / fleet trackingSee where trucks are and prove arrival times to customers.
Live staff locations on the dispatch map plus a daily GPS shift report
Works with no signalBasements and rural jobs: does the app keep working when the phone drops signal?
View job info without signal; changes sync when back online
Getting paid
InvoicingSend a clean invoice from the driveway before you pull away.
Create and send professional invoices on-site from the app
Take card & bank paymentsCard-on-file and ACH so you get paid on the spot, plus the processing rate.
ServiceM8 Pay about 3.05% + 30c in the US; cards, Apple Pay, tap to pay
Estimates / good-better-bestGive options on site so customers pick up instead of shopping around.
Quotes with multiple options for good-better-best and online acceptance
QuickBooks syncSo you (or your bookkeeper) aren't retyping every invoice at tax time.
Free two-way QuickBooks Online sync so invoices don't get retyped
Winning & keeping customers
Reminders & two-way textAutomatic appointment texts and 'on my way' cut no-shows and phone tag.
On-my-way texts, Track My Arrival, and email or SMS templates
Online bookingLet customers book themselves from your site or Google instead of calling.
Free add-on for 24/7 customer self-booking with optional deposits
Review requestsAuto-ask happy customers for a Google review, the cheapest marketing there is.
Free Feedback add-on collects testimonials and asks for Google reviews
Service / maintenance plansRecurring memberships that turn one-time jobs into steady monthly revenue.
Recurring jobs and reminders, but no dedicated membership module
Marketing toolsEmail/postcard campaigns and lead tracking to fill a slow week.
Free Mailchimp sync and templates; no built-in campaign builder
How ServiceM8 compares
Alternatives to ServiceM8
Other tools that do the same job for a trade business. Prices are what each vendor publishes, dated when we checked.
FieldPulse
GorillaDesk
Housecall Pro
Jobber
Workiz
FieldEdge
Kickserv
Service AutopilotHow we research this
Pricing comes from ServiceM8's own pricing pages and is dated at the time we checked it. Features are taken from the vendor's documentation, not from a sales call. We are independent and rank on fit, never on what a tool pays us. See how we review.